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BEGIN:VEVENT
UID:20260812T160743Z - 98008@aupaeu-agora-0
DTSTART;TZID=Europe/Madrid:20250529T110000
DTEND;TZID=Europe/Madrid:20250529T120000
CREATED:20260812T160743Z
DESCRIPTION:<a href="https://aupaeu.widening.eu/event/customer-relationship
 -management-crm-configuration-6/register">Customer Relationship Management
  (CRM) configuration</a>\nOptimise Your Customer Relationship Management J
 oin us for an exclusive training on how to configure and make the most of 
 the CRM module within the Agora platform. This session is designed for uni
 versity alliance members\, project coordinators\, and service managers who
  want to improve how they track\, manage\, and support collaboration acros
 s institutions. Agora Training Session Summary – May 29\, 2025 The fifth
  weekly Agora training session focused on how to effectively use the Custo
 mer Relationship Management (CRM) module to manage stakeholder interaction
 s across university alliances. 🎤 Speakers: Jesus Alcober \, Alba Roma G
 omez. Key highlights:CRM for Alliances: Explained how CRM supports structu
 red collaboration with diverse stakeholders (researchers\, staff\, student
 s\, industry partners).Inquiry Tracking: Demonstrated how inquiries via fo
 rms (generic or catalog-specific) become opportunities in the CRM pipeline
 .Sales Teams: Introduced how different teams manage incoming requests base
 d on catalog topics (e.g.\, research infrastructures).Automated Notificati
 ons: Showed how stakeholders and catalog managers are notified and can exc
 hange messages directly through the system.Matchmaking Use Case: Illustrat
 ed automated email exchanges between users interested in collaboration opp
 ortunities.Customization Options: Covered how forms\, metadata\, and sales
  teams can be adapted to fit each alliance's needs\, while maintaining tra
 ceability.Best Practices: Emphasized the importance of clear process desig
 n using BPMN to automate feedback\, validations\, and catalog updates.
DTSTAMP:20260812T160743Z
LOCATION:aUPaEU
SUMMARY:Customer Relationship Management (CRM) configuration
X-ALT-DESC;FMTTYPE=text/html:<a href="https://aupaeu.widening.eu/event/cust
 omer-relationship-management-crm-configuration-6/register">Customer Relati
 onship Management (CRM) configuration</a>\nOptimise Your Customer Relation
 ship Management Join us for an exclusive training on how to configure and 
 make the most of the CRM module within the Agora platform. This session is
  designed for university alliance members\, project coordinators\, and ser
 vice managers who want to improve how they track\, manage\, and support co
 llaboration across institutions. Agora Training Session Summary – May 29
 \, 2025 The fifth weekly Agora training session focused on how to effectiv
 ely use the Customer Relationship Management (CRM) module to manage stakeh
 older interactions across university alliances. 🎤 Speakers: Jesus Alcob
 er \, Alba Roma Gomez. Key highlights:CRM for Alliances: Explained how CRM
  supports structured collaboration with diverse stakeholders (researchers\
 , staff\, students\, industry partners).Inquiry Tracking: Demonstrated how
  inquiries via forms (generic or catalog-specific) become opportunities in
  the CRM pipeline.Sales Teams: Introduced how different teams manage incom
 ing requests based on catalog topics (e.g.\, research infrastructures).Aut
 omated Notifications: Showed how stakeholders and catalog managers are not
 ified and can exchange messages directly through the system.Matchmaking Us
 e Case: Illustrated automated email exchanges between users interested in 
 collaboration opportunities.Customization Options: Covered how forms\, met
 adata\, and sales teams can be adapted to fit each alliance's needs\, whil
 e maintaining traceability.Best Practices: Emphasized the importance of cl
 ear process design using BPMN to automate feedback\, validations\, and cat
 alog updates.
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